Descripción del empleo
Asistente GEX - Guest Experience Assistant
About Yurbban Hospitality Group
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.
We're looking for an Overnight Bellman / Valet for Lennox Hotel Miami Beach! Someone with a polished, guest-first attitude, meticulous attention to detail, and the confidence to handle luxury vehicles and deliver a flawless arrival and departure experience, overnight.
Responsibilities
• Extend a warm, gracious, and professional welcome and farewell to all guests, using guest names whenever possible to create a personalized and memorable first and last impression.
• Anticipate guest needs and deliver service in a proactive, intuitive manner, ensuring a seamless arrival and departure experience at all times.
• Provide meticulous luggage assistance, handling all items with the utmost care, efficiency, and attention to detail from arrival through departure.
• Safely and efficiently park and retrieve guest vehicles, demonstrating exceptional care and awareness when handling luxury and high-value automobiles.
• Conduct a comprehensive inspection of each guest vehicle every time it is received for parking, regardless of prior registration, carefully documenting and reporting any pre-existing or newly observed damage in accordance with established procedures.
• Escort guests to their rooms when appropriate, offering a refined orientation of room features, amenities, and services in a polished and engaging manner.
• Operate golf carts to transport guests to destinations within a one-mile radius, ensuring a smooth, safe, and comfortable journey while maintaining engaging and professional interaction.
• Maintain expert-level knowledge of the property, its amenities, and the surrounding area in order to provide thoughtful recommendations and accurate directions.
• Maintain the highest standards of cleanliness, organization, and presentation at the valet stand, valet area, lobby entrance, and bell storage areas at all times.
• Safeguard guest belongings and vehicles with the highest level of integrity, discretion, and accountability.
• Respond promptly and graciously to all guest requests, coordinating with Front Office and other departments to ensure seamless service delivery.
• Inspect and maintain all equipment, including luggage carts and golf carts, ensuring they are clean, fully operational, and reflective of luxury standards.
Requirements:
• Valid driver's license with an impeccable driving record and demonstrated ability to operate a wide range of vehicles, including luxury and manual transmission automobiles, with confidence and care.
• Proven ability to operate golf carts and related equipment safely while maintaining a high level of guest comfort and professionalism during transport.
• Exceptional interpersonal and communication skills, with the ability to engage guests in a polished, courteous, and anticipatory manner.
• Strong attention to detail, with a disciplined approach to vehicle inspections, ensuring all pre-existing or newly observed damage is accurately identified, documented, and communicated.
• Physical capability to lift, carry, and transport luggage and equipment exceeding 50 pounds, while maintaining poise and professionalism.
• Ability to perform effectively in a fast-paced, high-expectation environment, managing multiple priorities without compromising service standards.
• Knowledge of the local area, with the ability to confidently provide directions, recommendations, and transportation within a one-mile radius of the property.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, based on business demands.
• Ability to stand and walk for extended periods and work outdoors in varying weather conditions while maintaining a polished and service-oriented demeanor.
• Professional level of English and Spanish required.
Work Location: 100% on-site, in-house position at the assigned work location.
FLSA Classification: Hourly non-exempt position, with benefits according to the company handbook.
What We Offer
• Salary according to position and experience.
• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• A workplace where professionalism and a great atmosphere go hand in hand.
• Quarterly afterworks and teambuilding activities.
• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for you, your family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.
If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!
